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Forums
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Customer Knowledge Base
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Recent
General Q&A
(15)
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XATs - Supported Countries
Can you transfer my membership into my other player account?
Why do I have to purchase more credits/points than I actually need at this time?
Phone Number Blocked or Blacklisted
(4)
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It appears that my phone number is blocked…. How could this happen?
Can I block my number from using Surfpin in the future?
Lithuania Rouge Suboperator Blacklisted
Mobile Payments
(17)
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How to pay by SMS? - Step by step procedure to Pay by SMS
Bin Weevils - How to become a Bin Tycoon by SMS?
The SMS Payment Page got stuck but I have received a text that my payment was successful
Unauthorised Charges and Fraud
(6)
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Someone has used my phone to make Surfpin payments. Can you tell me who that was?
My child used your service without my permission. Can you cancel these payments?
I have been deceived to use your service by someone without knowing that I will be charged
Home Phone Payments
(15)
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How to pay using the Home Phone Payment Option
You must have parental consent or be over the age of 18 to make a payment
I received an error "Invalid PIN. Please try again"
Refunds and Compensations
(2)
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I don't want a refund! Can you just give me my membership/credits?
What are your refund methods? Can you refund directly to my phone?
Customer Knowledge Base
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Português (Europa)
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