Hi Arnas,

Due to the nature of your enquiry, we will need to obtain your phone number as well as your country in order to advise further. Therefore, we have converted your enquiry into a private support ticket which will be only visible to you. This is to protect your personal information. The forums are designed to help answer the most common questions and share these answers with other Surfpin users. However, if there is a problem that requires our access to your phone number we recommend that you click on "SUBMIT A REQUEST" in the panel above. 

Hi Vahagn,

Please click on "SUBMIT A REQUEST" above or send an email to support@surfpin.com with your phone number and country and we will answer your query as soon as possible!

Hi Victor,

Please click on "SUBMIT A REQUEST" above or send an email to support@surfpin.com with your phone number and country and we will answer your query as soon as possible!

@ Villius and Darius - There may be various reasons why you received the "payment failed" message on your phone but the most common one is lack of credit on your phone which prevents us from taking the full payment or the part of it. Also, your phone operator may charge some small fees, which is something off our hands and will depend on your phone plan.

If you run out of credit in the middle of the payment, let's say at step 1 out of 5 then you are likely to have been charged 1/5th part of your Surfpin payment + any applicable charges from your phone operator.

Another common reason for "failed payment" message is a block on your phone. If you are sure you had plenty of credit on your phone (or you are on pay monthly plan) - this is most likely the cause of your problem. Please contact your operator to verify this and request assistance.

We can verify what happened with your specific payment requests if you give us the phone numbers you paid with. 

Please click on "SUBMIT A REQUEST" above or send an email to support@surfpin.com with your phone number and country and we will answer your query as soon as possible!

@Savastre - Please kindly notice that Surfpin is not currently available as payment method on Xat in Italy. If you are based in a different country the please let us know your country of residence as well as phone number at support@surfpin.com and we will try to answer your query. Many thanks

@Didi - As mentioned in the comments above, this could have been caused by you running out of credit or some issues with your network. There are no reported issues with our service (these would have been announced in the forum under "announcements"). We can investigate this for you further. Please send your phone number to support@surfpin.com. Many thanks

@Diana David and @juan- we have received your email support requests. A member of our Customer Support Team will get back to you with full reply shortly!

@nepavogs - Your payment request on the 28th Jan was incomplete and stopped at step 3 out of 4. Therefore, you have only been charged 3 x 10.25 LTL, which is the cost of one billing message. In order to activate your Runescape membership we must receive full payment first. Please send your phone number, country and PayPal email address to support@surfpin.com so that we can refund you the partial charges of 30.75 LTL. Then you can try to make a brand new payment. If you need any further help, please let us know at support@surfpin.com. Thank you and kind regards

@Lheatley1 - Please email your phone number to support@surfpin.com so that our team of customer support can investigate what happened with your payment and assist you further. Kind regards

Hi Aurimas,

Please click on "SUBMIT A REQUEST" above or send an email to support@surfpin.com with your phone number and country and we will answer your query as soon as possible!